GENERAL SHIPPING INFORMATION:

We gladly accept returns on unused stock (non-custom) items. If you would like to initiate a return, please contact us to request a return authorization number. Return applicable items to us within 30 days of receipt. All returns are subject to a 15% restocking fee based on condition of returns.

With Regards to Customized & Custom-Made Items
Customized and custom-made items are non-refundable. All eligible item returns are reviewed on a case by case basis before any credit or refund is given. Shipping and handling charges are non-refundable.

Cancellation Policy
BrandNew Industries handles pre-production cancellation requests on a case-by-case basis. Please contact our customer service team to request a cancellation. We will do our best to accommodate these requests.

Production begins once the artwork proof has been approved. Therefore, there are no refunds on customized or custom-made products once production has begun.

WARRANTY

BrandNew Industries warrants that the Product shall be free from defects in materials and workmanship, excluding normal wear and tear, for a period of one (1) year from the date the Project is received by Customer (the “Warranty Period”), assuming the Product is used with due care and in accordance with all recommendations of BrandNew Industries. In the event a defect is identified during the Warranty Period, Customer shall promptly notify BrandNew Industries and return the Product for repair or replacement. If BrandNew Industries determines that a defect exists, it will repair or replace the Product without cost to Customer. The foregoing limited warranty is in lieu of all other warranties of BrandNew Industries and BrandNew Industries disclaims all other warranties, express or implied, including without limitation any implied warranty of merchantability, fitness or adequacy for any particular purpose or use, quality or capacity.

Upon receipt of your warranty inquiry we will contact you with a return authorization number and further details regarding your request for review. Do not send warranty items to us without a return authorization number.

If you believe you have a product in need of warranty evaluation or repair please contact our customer service team.

BrandNew Industries shall not be liable to Customer for any losses or damages attributable to an event or circumstance which is beyond the reasonable control of BrandNew Industries and without its fault (including, without limitation, effects of fire, strike, war, insurrection, terrorism, acts of God, civil or military authority, civil disturbance and government restriction or prohibition), and the performance of BrandNew Industries’ obligations hereunder shall be suspended during the existence of such cause.

The cumulative liability of BrandNew Industries to Customer for all claims relating to the Product (including without limitation the limited warranty provided pursuant to the warranty policy shall be limited to the total amount paid by Customer for the Product. In no event shall BrandNew Industries be liable for any consequential, indirect, special or incidental damages (including, without limitation, damages for loss of business profits, business interruption or other pecuniary loss), whether arising out of contract, tort, warranty or otherwise, even if BrandNew Industries has been advised of the possibility of such potential loss or damage. The foregoing limitation of liability shall apply regardless of the success or effectiveness of other remedies.